Terms and Conditions

1. Overview

Welcome to De La Valley! This website is operated by De La Valley Limited. These terms and conditions outline the rules and regulations for the use of De La Valley's Website, including all information, tools, and available services.

By accessing this website and/or using all the available services, we assume you accept these terms and conditions in full. Do not continue to use De La Valley's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Limitation of Liabilities and any or all Agreements:

  •  “Client”, “Customer”, “You” and “Your” refer to you, the person accessing this website, ordering any goods or services from the Website, and thus accepting the Company’s Terms and Conditions.
  • “Businesses”, “Professionals”, refer to any person accessing this website with a Pro Login, ordering any goods or services from the Website, and thus accepting the Company’s Terms and Conditions.
  • “De La Valley”, “The Company”, “Ourselves”, “We”, “Our” and “Us”, refer to our Company: De La Valley Limited, and all the persons working under contract for De La Valley Limited.
  • “Partners”, “Suppliers”, refer to any of our partners.
  • “Party”, “Parties”, or “Us”, refer to both: the Client and ourselves.
  • “Goods”, “Products”, refer to any good/product available on our Website.
  • “Services” or “Service” refer to any service, which we may offer or you may request from and/or via our Website.
  • “Website” refers to our website: https://www.delavalley.com

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Any new features, tools, products, or services which are added to the current website shall be subject to the Terms and Conditions stated here. You can access this page and review the most accurate version of the Terms and Conditions at any time. De La Valley reserves all rights to update, change, replace, or delete any part of the Terms and Conditions by posting and applying updates and/or modifications to our website. It is you sole responsibility to check this page regularly in order to review updates and changes. By continuing accessing this website following the posting of any updates and/or changes, you accept these updates and/or changes.

2. General Terms

2.1 All prices on our website are in Hong Kong Dollars (HK$) and taxes are included where indicated.

2.2 Prior to ordering, the Client grants that:

  • His/she is 18 year old or over;
  • The purchase of products on the website https://www.delavalley.com is solely and strictly limited to personal use, and is not directly related to a professional (unless you are a “Pro Client”; see section 2.2), nor related in any way to illegal and/or unauthorized activity;
  • He/she is not acting as an agent for a third party.

2.3 After the submission and acceptation by De La Valley of an application form from the  “Pro Area” section of our website, any Client, recognized by De La Valley as a Professional Client, is subject to the terms stated in the Pro Area Agreement.

2.4 Prior to ordering, you can review the main characteristics, and all essential information about the products and services available on our Website. Whilst we endeavor to ensure that all the information about the products and services is correct, we do not warrant its completeness or accuracy; nor do we warrant that the information remains available or up to date.

2.5 Although we have taken great care to provide you with as accurate photos and image as possible for any available products on our website, we cannot guarantee their accuracy. By using our website, you acknowledge that the photos and images, available on our website for any product, are not accurate, and as such we are not liable for any noncompliance between any product received and the photos available on our website corresponding to this product.

2.6 When ordering on our website, you can select one or more products among the different categories offered. All offers presented on our Website are subject to available quantities. Whatever the product is, we shall not be liable for any limitation of quantity.

2.7 De La Valley do not warrant that the quality of any products, services, information, or other material order, purchased, or obtained by you on our website or any of our partners, suppliers, or other related party to our business activity, will meet your expectations, or that any services will be error free. For more information about product quality, traceability warranty, cold chain warranty, please refer to our Quality and Traceability section (Section 7). For any other request please contact us at: contact@delavalley.com.

2.8 De La Valley reserves all right, at any time, for any reason, and without notice, to modify prices for any products and/or services, as well as any information related to any products, services, or materials available on our website. We shall not be liable for any price change, information modification (on our website or third-party website), and/or discontinuance of any products and services.

2.9  De La Valley reserves all right, at any time, with notification, to refuse, cancel, or modify any order processed on our website.

2.10 De La Valley reserves all right, at any time, to refuse Service to any person.

3. The Order

3.1 When placing an order on our website, you agree to provide us with accurate and complete details and information. You warrant the payment details you provide are accurate and personally owned, including but not limited to credit or debit card. For more detail, please review our Prices and Payment Policy.

3.2 When placing an order on our website, you may be asked to log yourself in or to register as a new customer. During the login or registration process you will be asked to provide an e-mail address and a password. You must keep the combination of these details secure and never communicate them to a third party. Neither De La Valley nor any of our partners shall be liable for hacking (of any type) of your account on our website.

3.3 Any personal information submitted and collected on our website is governed by our Privacy Policy.

3.4 Any order placed on our website is subject to product availability, payment acceptance, delivery capacity, and final acceptance by us. After placing you order, you will receive an automatic confirmation email providing you with your order’s details. If any of the details on your order are wrong or inaccurate, you must immediately inform us. The only purpose of this email is to inform you that we received your order. This email is, in no way, a proof of acceptance of your order.

3.5 Although make our best to inform you about the available quantity for any product, we do not warrant the details are error free. If the order you placed cannot be processed due to unavailable quantity you will be immediately inform. However, De La Valley is not liable for any mistake on product quantity details available on our website.

3.6 You agree that some products available on our website are subject to age ranges and cannot be purchased by customers under 18 years. We shall not liable, at any time, for the purchase and consumption of these products, by Client under 18 years old.

3.7 When placing an order with us you agree with our Delivery Policy. For more information, please review our Delivery Policy.

3.8 By providing false personal details and information, and/or impersonating the identity of a third party, you may be subject to legal proceeding under applicable law.

4. Prices and Payment Policy

4.1 When placing an order on our website, you agree to provide us with accurate and complete details and information. You warrant that any payment information and details you provide are personally owned, current, accurate, and complete.

4.2 You warrant that the credit or debit card details you provide us are the details of your own credit or debit card.

4.3 You warrant that you have enough funds to pay your order.

4.4 For individuals customers: before it is delivered, any order placed on our website must be paid in full using any of the payment methods available on our website.

4.5 Any payment details submitted and collected on our website are governed by our Privacy Policy.

4.6 All prices listed on our website are accurate and correct at the time of ordering. However, De La Valley reserves all right, at any time, for any reason, without notice, to modify any prices. De La Valley shall not be liable for any prices modification.

4.7 Prices may not include delivery charges. For more information please review of Delivery Policy.

4.8 The total price for any order, including delivery charges, and other charges, will be displayed on our website when you place your order.

4.9 By providing false payment details and/or impersonating the identity of a third party, you may be subject to legal proceeding under applicable law.

5. Delivery

5.1 When placing an order with us (on our website), you warrant that the delivery details you provide are current, accurate and complete. If any of the details on your order are wrong or inaccurate, you must immediately inform us.

5.2 Our partners and we, shall not be liable for the inaccuracy of the information you provide us during your order or when creating your account, and the consequences this may have on delivery, including but not limited to: delay, losses, cancellation, extra costs, charges, or delivery penalties.

5.3 De La Valley and our partners, including but not limited to our delivery service partner, shall not be liable to you for any losses, damages, expenses, costs, charges, or liabilities resulting of late delivery.

5.4 De La Valley shall not be liable for any delay or failure in performing delivery when such failure results from any involuntary actions or omissions outside our control, directly or indirectly related to any unexpected, unanticipated, uncontrolled, and/or unpreventable events, including but not limited to: weather conditions, government order, or regulations of third parties.

5.5 In case of a delivery error leading either to the delivery products not included in the initial order of the consumer or to the lack of products compared to the initial order of the consumer, please contact us via email: contact@delavalley.com. We reserve all right to collect the incorrect product delivered and to redeliver the missing products (if any).

5.6 All orders placed before 2:00pm, Monday to Friday, will be delivered on the next day between 1:00pm and 5:00pm. Order placed between 2:00pm Friday and 12:00 (noon) Saturday will be delivered on the following Monday between 1:00pm and 5:00pm. Orders place after 12:00 (noon) Saturday will be delivered on the following Tuesday between 1:00pm and 5:00pm.

5.7 For any special inquiry about delivery or our products please contact De La Valley via email: contact@delavalley.com or indicate it in the note section before placing your order.

5.8 Delivery is free for all orders above HK$500. For orders under HK$500 will be subject to HK$100 of delivery fee.

6. Pro Area Agreement

6.1 De La Valley offer the opportunity to Professionals to purchase products on our website. In order to differentiate the Professional Customers to the Individual Customers, we have created a header on our website: “Pro Area”. In order to join the Pro Area, any Businesses need to complete and submit an application, which will be reviewed by De La Valley. If the application is validated, the applicant will receive a Pro Login and a Password (that could be change by the user at anytime). If the application is declined, the applicant will be informed and contacted though the email address he/she provided during the application.

6.2 The purchase of products, by customers approved and registered as Professionals by De La Valley on the website https://www.delavalley.com, is solely and strictly limited to professional activity, and is not related to an illegal and/or unauthorized activity, nor for a personal purpose.

6.3 When applying on our Pro Area you agree to provide us with accurate and complete information. You warrant officially working and representing the company, business or professional entity, for which you provided information and details. By providing false details and/or impersonating the identity of a third party, you may be subject to legal proceeding under applicable law.

6.4 After the acceptation by De La Valley of your Pro Application you will be provided with personal Pro Login and password. It is your sole responsibility to keep the combination of these details secure and to never communicate them to a third party.

6.5 De La Valley and our partners shall not be liable, at anytime, for any reason, for hacking of any type of your account on our website.

6.6 Any personal and/or professional information submitted and collected on our website is governed by our Privacy Policy.

6.7 Payments are subject and governed by our Prices and Payment Policy; except if a written agreement between De La Valley and the Professional is signed prior to the order.

6.8 Any payment agreements signed between the Parties, testifying a payment option upon delivery and/or after delivery, shall be honored by both Parties.

6.9 Payment after delivery cannot exceed 30 days. The 30th day, the Professional has to pay the order in full. If the payment is not made on time, the Professional will be charged with penalties for late payment. After 3 late payment, the Professional will be sued for non-compliance with the terms of the contract and the Professional’s account will be deleted from our website without the possibility of working with us again.

6.10 Penalties for late payment start on the 31st day after order delivery date and are set as follow (review table). These penalty rates are in our sole judgment, non-negotiable, and applicable for each order with payment at or after delivery. The rates are cumulative and applicable on the total price of the order.

Day 31 to Day 39

Day 40 to Day 49

Day 50 to Day 59

Day 60 and over

+ 5%/day

(cumulative)

+10%/day

(cumulative)

+20%/day

(cumulative)

+50%/day

(cumulative)

7. Quality and Traceability

7.1 All products available on our website have a certificate of traceability and come directly from the producer to you without any processing in between.

7.2 Cold chain is respected for all chilled and frozen products: products are shipped, stored, and delivered in temperature controlled packages, boxes, and trucks.

7.3 All fresh and chilled products are vacuum packed.

7.4 Although we make our best to provide you with the best quality products, we do not warrant the quality and freshness of any product order on our website.

7.5 De La Valley and all our partners disclaim any and all liabilities to you for the quality and/or freshness of any products purchased on our website, and any injuries, losses, or death related to the consumption of products sold on our website.

7.6 If you have any inquiry about our product please contact us via email: contact@delavalley.com.

8. Accuracy, Completeness and Timeliness of Information

8.1 Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

8.2 The material provided on this website is for the sole purpose of informing and should not be relied upon and/or used as the sole basis for decision-making without prior consultation of more complete, more recent, and more accurate sources of information.

8.3 The information concerning the Net Weight of any products available on our website is subject to a variation of +/- 15% of the given weight. We disclaim any liabilities for weight variations in accordance with these terms.

8.4 By using our website you agree that any reliance on the materials available on https://www.delavalley.com or any of our partners, suppliers, third-party links, are at your own risk.

8.5 We reserve all right, at any time, for any reason, without notice, to modify any information, descriptions, details, and contents of this website.

8.6 We are not liable if information available on our website or on third party links are not complete, current, and accurate.

8.7 Information means: any content available on our website or on third party links.

9, Returns and Exchange

9.1 If you are not satisfied with any of the products you ordered on our website, De La Valley agree to provide you with a voucher or to replace all or parts of the total order after an assessment of your complaint has been made and approved by De La Valley.

9.2 The voucher is nominative and for single use. You shall not communicate your voucher code. In the case of non-compliance, you will be sued under applicable law.

9.3 To avoid any fraudulent action, you will be asked to take an unsatisfactory application and, to provide us with the unsatisfying products as well as the package of each product. If you fail to provide us with all of the required proof of dissatisfaction, your complaint will be refused.

9.4 De La Valley reserves all rights, at anytime, for any reason, to refuse any exchanges, returns or vouchers.

9.5 If you have any issues with any products order on our website, you have 24 hours after delivery has been accepted to contact us via: contact@delavalley.com. If you fail contacting us within this period, any exchanges, returns, or vouchers will be automatically refused.

9.6 It is your sole responsibility to check the contents of your order upon delivery before signing the delivery note. Once this note has been signed, you order is notified as fulfilled and any exchanges, returns, or vouchers are less likely to be granted.

10. Limitation of Liability

10.1 Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. The material provided on this website is for the sole purpose of informing and should not be relied upon and/or used as the sole basis for decision-making without prior consultation of more complete, more recent, and more accurate sources of information.

10.2 By using our website you agree that any reliance on the materials available on https://www.delavalley.com or any of our partners, suppliers, third-party links, are at your own risk.

10.3 We disclaim any and all liabilities to you, to the full extent permissible under applicable law, for any types of direct or indirect: damages, losses, expenses, claims, injuries, delays, or any other consequential damages arising from your use of any of the services, products, or contents available on our website, including but not limited to: third-party links, and any links to our website.

10.4 We shall have no responsibility or liability, at any time, for any content appearing on any website. You agree to indemnify De La Valley Limited as well as any of its partners and contractors, and to defend us against all claims arising out of or based upon your Website.

10.5 No link(s) to our website or any of our partners and contractor may appear on any page on any website or within any context containing content or materials that may be interpreted as obscene, inappropriate, libelous, or criminal, or which infringes, otherwise violates, and/or advocates the infringement or other violation of, any rights states in any official law, including but not limited to: human rights, customers right, and third party rights.

10.6 De La Valley excluded all and any guarantees, warranties, representations, and conditions directly or indirectly related to our website and the use of our website, including, without limitation, to the full extent under applicable law: any warranties about any of products and/or services available on our website, our partners websites, or third party link websites, as well as any warranties relative to quality satisfaction, fitness for purpose, and/or the use of any products and services available on our website.

11. Cookies

We employ the use of cookies. By using De La Valley's website you consent to the use of cookies in accordance with De La Valley’s Privacy Policy. De La Valley’s website uses cookies in order to help us to retrieve user details for each visit. In fact, cookies are used in some areas of our site to facilitate the functionality of this area and ease of use for those people visiting. For more information, please review our Privacy Policy.

12. License

12.1 Unless otherwise stated, De La Valley and/or its licensors own the intellectual property rights for all material on De La Valley’s website and all material use as De La Valley’s content. All intellectual property rights are reserved.

12.2 You may view and/or print pages from http://www.delavalley.com for your own personal use subject to restrictions set in these terms and conditions.

12.3 You must not:           

13. User Comments

13.1 This Agreement shall be effective at the launch date of the website. Certain parts of our website offer the opportunity for users to review, comment, and grade products, services, data, and content available on http://www.delavalley.com.

13.2 Comments are personal and, reflect the opinion and view of the user who posts such comments. To the maximum extent permitted under applicable laws, De La Valley shall not be liable for any or all comments and/or losses, expenses, claims, injuries, or damages arising of any use, posting, and/or presence of the Comments on this website.

13.3 De La Valley reserves all right, at any time, for any reason, without notice, to monitor all Comments and to delete/remove any Comments considered, in its absolute discretion: inappropriate, detrimental, violent, offensive, or otherwise in breach of these Terms and Conditions.

13.4 You warrant and represent that:

  • You are authorized to post the Comments on our website and you assume the full responsibility of the Comments you post;
  • You do not impersonate a third party, nor act as an agent for a third party;
  • Your comment do not infringe any and all intellectual property right, including without limitation trademark, patent or copyright, or other proprietary right of any third party;
  • Your Comments do not contain any indecent, libelous, offensive, defamatory or otherwise unlawful material or material which is an invasion of privacy
  • Your Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

13.5 You hereby grant to De La Valley a non-exclusive royalty-free license to edit, use, reproduce, and authorize others to edit, use and reproduce any of your Comments in any and all formats, medias or forms.

14. Hyperlinking to our Content

14.1 De La Valley authorize the following website to link to our website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations.

14.2 When online directory distributors link us in their directory, they might link to our website in the exact same manner they hyperlink to any other listed businesses websites; and System wide Accredited Businesses may not hyperlink to our website (except charity shopping malls, non-profit organization, and charity fundraising groups).

14.3 These organizations may link to the home page of http://www.delavalley.com, to our publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply any partnership, sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

14.4 De La Valley reserves all rights, in its sole discretion, to consider and approve any other link requests from the following types of organizations: commonly-know business and/or consumer information sources (e.g. Chamber of Commerce); associations or other groups representing non-profit organizations, charities, including charity donation sites, online directory distributors; internet portals; accounting, consulting and law firms whose primary clients are businesses; and educational institutions and trade associations.

14.5 We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade/business associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of; and (d) whether the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

14.6 If you are among the organizations listed in paragraph 14.4 above and are interested in linking to our website, you must send us an inquiry via e-mail to contact@delavalley.com. Please include your contact information (name, your organization name, email address, and phone number) as well as the URL of your site, a list of URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 1 to 2 weeks for a response.

14.7 Approved organizations may hyperlink to our website as follows:

  • By use of our corporate name; or
  • By use of the Web address being linked to; or
  • By use of any other content and/or description of our website or material being linked to that makes sense within the context and format of content on the linking party's site.

14.8 De La Valley does not allow any use of its logo or any other artwork in the purpose on linking, without a trademark license agreement.

15. Iframes

Without prior express written agreement or approval, you are not allowed to create frames of any type around our web pages or use other techniques that alter or deteriorate in any way the visual presentation or appearance of our website.

16. Reservation of Rights

16.1 We reserve the right, at any time, for any reason, and in our sole discretion, to refuse service to anyone. By using De La Valley’s website you agree with these terms.

16.2 We reserve the right, at any time, in our sole discretion, and to the maximum extent permitted under applicable law, to request you remove all links or any particular link to our website and you agree to immediately remove all links to our website upon such request. We also reserve the right, at any time, without notification, to modify these terms and conditions and its linking policy. By continuing to link to our website, you agree to be restrained to and adhere to these linking terms and conditions.

17. Removal of links from our website

We reserve the right, at any time, for any reason, without notification, to remove any link on our website. You may contact us about requests to remove links, however, we will have no obligation to respond directly to you or to accept your requests.

 

The English version of the Terms and Conditions prevails to the extent of any inconsistency between the English and the Chinese versions. The Chinese version of these Terms and Conditions is for reference only.